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客服經理 面議
廣州黃埔區 5年以上 大專
  • 年底雙薪績效獎金交通補助
廣州知識城騰飛科技園開發有限公司 2019-09-21 02:14:08 255人關注
職位描述
職位描述:
職責描述:
1. fully responsible for the daily work of customer service department, performing planning, organizing, supervising and coordinating responsibilities, guarantee the normal and good operation of the property, make the utmost efforts to improve customer satisfaction.
全面負責客戶服務部的日常工作事務,履行計劃、組織、監督、協調職責,保證物業正常及良好的運作,以最大努力提升業戶的 滿意度。
2. formulate and revise all kinds of work norms and internal management system of property, and supervise subordinates to comply with them.
制訂及修訂物業各種工作規范和內部管理制度,督導下屬遵照執行。
3. prepare financial budget, supervise and control property financial situation, improving the management level of property base on budget.編制財務預算,監督控制物業財務狀況,視經濟能力適當改善物業的管理水平(如員工質量、設施、裝飾裝修等)。
4. implementing company policies and management objectives, formulating annual departmental work plan, annual training plan, follow up and implement the effective implementation of the plans.
執行公司的政策及管理目標,制定部門年度工作計劃、年度培訓計劃,按月實施,跟進并落實各項計劃有效執行。
5. responsible for handling special matters, such as major emergencies or complains, report the result in writing and keep on record.
負責處理特別事宜,如重大突發事件、重大投訴等,將處理結果以書面的形式上報并備案。
6. random visits to property management areas, be good at discovering deficiencies and deficiencies in project management services, assist project manager to coordinate the relationship between order maintenance,greening, cleaning, engineering and customer service.
不定期巡視物業管理區域各處,善于發現項目管理服務中的不足和欠缺之處,協助項目經理協調秩序維護、綠化、清潔、工程與 對客服務之間的關系。
7. maintain good communication with households, industry committees, residential committees, streets and relevant government departments, assist project manager in handling property external public relations matters.
與業戶、業委會、居委、街道和政府有關部門保持良好溝通,協助項目經理處理物業對外公關事宜。
8. reporting the property status to the company regularly and making appropriate suggestions.
定期向公司匯報物業狀況,并提出適當建議。
9. regularly presiding over regular departmental meetings, communicate the spirit of the company's meetings, check the working diaries of each post, guarantee the normal operation of the customer service department.
定期主持召開部門的工作例會,及是傳達公司的會議精神。檢查各崗位的工作日記,保證客服部各項工作運作正常。
10. perform performance appraisal at the end of the year for all employees and summarize annual work.
年終對全體員工進行績效考核,總結年度工作。
任職要求:
1. college degree or above, major of property management or hotel management, good command of english, between 28 to 45 year old.
大專專科及以上學歷;物業管理、酒店管理等相關專業,英文良好優先。28-45歲。
2. over 5 years experience of property customer service manager.
具有5年以上物業項目客服經理崗位(同等職位)工作經驗;
3. have solid basic knowledge of property management, familiar with high-grade property management standards and property management policies and regulations.
具有扎實的物業管理專業基礎知識,熟悉高檔物業管理標準及物業管理政策、法規;
4. strong ability of word processing, language communication and random response to emergencies.
具有較強的文字處理、語言溝通及隨機應變處理突發事件的能力;
5. have strong management ability and organizational coordination ability.
具有有較強的管理能力和組織協調能力。
6. ability to independently complete the overall operation of property management projects(including preliminary establishment and substantive management of property company).
具有獨立完成物業管理項目整體運作的能力(包括物業公司的前期組建及后期實質管理);
7. strong sense of service, strong management thinking and organizational planning ability, team spirit.
服務意識強,有較強的管理思路和組織策劃能力,具有團隊合作精神。
8. extrovert personality, good at communication, ability to handle and face complex problems flexibly and appropriately, establish good relations with customers.
性格外向,善于與人溝通;能靈活、妥善的處理和面對各種復雜問題,能夠與客戶之間建立良好的公共關系。
9. experience in complex project management, experience in well-known property enterprises is preferred.
具有綜合體項目管理經驗、有知名物業企業從業經驗者優先考慮。
聯系方式
注:聯系我時,請說是在今日招聘網上看到的。
工作地點
地址:廣州黃埔區廣州-黃埔區
以擔?;蛉魏衛磧傷魅〔莆?,扣押證照,均涉嫌違法,請提高警惕

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